The use of complicated and extensive Terms and Conditions (T&Cs) is under government review, Business Secretary, Sajid Javid, has announced.
Last year, research from consumer group Which? found that some of the longest T&Cs were over 38,000 words, longer than Shakespeare’s “Hamlet”! The Department for Business, Innovation and Skills is now asking consumers who have experienced issues when consulting their T&Cs to respond to a Call for Evidence.
In addition, the Government wants to support consumers by reducing the risk of any “nasty surprises” hidden within opaque or lengthy T&Cs. This could include being tied into long contracts or facing demands for the payment of unexpected fees.
Those with views are asked to respond to a straightforward Call for Evidence via the gov.uk website. As part of the process, ministers are also seeking views on the creation of a power to apply civil fines to businesses who do not comply with consumer protection rules in this area.